Release Note

1-1

Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)

CHAPTER

Overview

The Cisco Unified CCX Historical Reports system is designed to provide you

with information about the call activities of your Cisco Unified Contact Center

Express (Unified CCX) system. With Cisco Unified CCX Historical Reports, you

can

• Easily access historical data

• View, print, and save reports

• Sort and filter reports

• Send scheduled reports to a file or to a printer

• Export reports in a variety of formats, including Portable Document Format

(PDF), Microsoft Excel, Rich Text Format (RTF), Extensible Markup

Language (XML), and Comma-Separated Values (CSV)

• Prepare custom reports using a variety of generally available third-party

applications that are designed to create reports from databases

The following sections include these topics:

• System Database, page 1-2

• The Cisco Unified CCX Historical Reports Client Interface, page 1-2

• Failover, page 1-7