Release Note

3-81

Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)

Chapter 3 Descriptions of Historical Reports

Report Details

The Multichannel Agent Login Logout Activity Report can include these charts:

The Multichannel Agent Login Logout Activity Report includes a table that

shows the following information:

You can sort the Multichannel Agent Login Logout Activity Report by this

criterion:

Chart Name Description

Total Logged-In

Time for Each

Agent

For each agent, displays the total time logged in to the Unified CCX system.

Field Description

Agent Name First and last name of the agent.

Contact Identifies if this is a call, e-mail, or chat contact.

Extension Unified CCX extension that Unified CM assigned to the agent.

information is preceded by a less-than sign (<), the agent logged in before the

start time of the data in the report.

Logout Time Date and time that the agent logged out of the Unified CCX system. If this

information is preceded by a greater-than sign (>), the agent was still logged in

at the end time of the data in the report.

Logout Reason

Code

Numeric reason code that the agent enters when the agent logs out from the

Cisco Agent Desktop. A value of 0 indicates that no logout reason code is

configured or that the agent was unable to enter a reason code.

Logged-In Duration Elapsed time between the Login Time and the Logout Time.

Sort Criterion Result

Agent Name Displays the report in alphabetical order by the names of agents.