Release Note

Chapter 3 Descriptions of Historical Reports
Report Details
3-80
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
You can filter the Multichannel Agent Contact Summary Report by these
parameters:
Multichannel Agent Login Logout Activity Report
The Multichannel Agent Login Logout Activity Report is specific to Unified EIM
and Unified WIM. It shows information about the login and logout activities of
agents. For each agent, it shows the login date/time, the logout date/time for each
session during the specified period, the reason code that an agent entered when
logging out, the duration of each session, and the total time for all sessions.
Note Multichannel reports are specific to Unified EIM/Unified WIM and use the MS
SQL 2000 database (installed in a mixed mode authentication). To generate
combined historical reports, Cisco Unified CCX requires access details for the
Unified EIM/Unified WIM database (host name or IP address of the server,
database name, database user, and database password). See the Cisco Unified
CCX Administration Guide for detailed configuration information.
Total Inbound Calls Displays the report in order of the total number of calls received by agents.
Total Outbound
Calls
Displays the report in order of the total number of calls made by agents.
Sort Criterion Result (continued)
Filter Parameter Result
Resource Group
Names
Displays information for agents that belong to the specified resource groups.
Agent Names Displays information for the specified agents.
Skill Names Displays information for agents who possess the specified skills.
Team Names Displays information for agents who belong to the selected teams.