Release Note
3-77
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Chapter 3 Descriptions of Historical Reports
Report Details
EMail Response Detail Report
The EMail Response Detail Report shows information about an e-mail response
sent back to a customer.
The EMail Response Detail Report includes a table that shows the following
information for each date in the report range:
Date Date of each day in the interval.
Number of E-Mails Number of e-mails sent to the address on the date.
Field (continued) Description (continued)
Field Description
CSQ Name The name of the contact service queue through which the e-mail was routed to
the agent which sent the response
Time Sent The date and time the agent sent the response.
Time received Date and time the contact center received the e-mail
Time retrieved Date and time the agent retrieved the e-mail
Agent Name Name of the agent who sent the response.
From E-Mail address of party who sent the e-mail
To E-Mail address to which the party sent the e-mail to reach the contact center
Subject Subject line of the original e-mail