Release Note

Chapter 3 Descriptions of Historical Reports
Report Details
3-76
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Email Inbox Traffic Analysis Report
The Email Inbox Traffic Analysis Report shows the number of e-mails received
for the selected e-mail addresses and time period in daily time buckets.
The Email Inbox Traffic Analysis Report includes a table that shows the
following information for each date in the report range:
Requeued Number of e-mails routed through the contact service queue to the agent that the
agent requeued during the period. The requeue date and time determines
whether the e-mail falls within the interval.
Transfer Out Number of e-mails routed through the contact service queue to the agent and
transferred by the agent. The transfer date time determines whether the e-mail
falls within the interval.
Sent Number of e-mails routed through the contact service queue to the agent and
then sent by the agent. The send date time determines whether the e-mail falls
within the interval.
Deleted Number of e-mails routed through the contact service queue to the agent and
then deleted by the agent. The delete date time determines whether the e-mail
falls within the interval.
Total In Process
Time Sent
The sum of the In Process time over all e-mails included in the “Sent” column.
The In Process time is counted regardless of the interval in which it occurred.
Average In Process
Time Sent
(Total In Process Time Sent / Sent) rounded to an integer.
Average On Desk
Time Sent
((Sum of (Get e-mail time - Sent time) over all e-mails in the “Sent” column) /
Sent) rounded to an integer. The on desk time is counted regardless of the
interval in which it occurred.
Field (continued) Description (continued)
Field Description
E-Mail Address The e-mail address where the e-mails were sent to. Please note that the e-mail
address appears only once for each e-mail address on the first date in the
interval.