Release Note

Chapter 3 Descriptions of Historical Reports
Report Details
3-72
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
You can sort the Detailed Call, CSQ, Agent Report by any of these criteria:
You can filter the Detailed Call, CSQ, Agent Report by any of these parameters:
Sort Criterion Result
Node ID – Session
ID – Sequence No.
Displays the report in the order sorted by node ID, session ID, and sequence
number.
Call Start Time Displays the report in order of the date and time that the call started.
Called Number Displays the report in order of the number called.
Filter Parameter Result
Called Number Displays information for the specified called number or numbers.
Calling Number Displays information for the specified calling number or numbers. Calling
number is the same as Originator DN.
Application Name Displays information for the specified application name or names.
Contact Type Displays information for the specified contact type or types: incoming,
outgoing, internal, redirect, transfer-in, or outbound preview.
Originator Type Displays information for the specified originator type or types: agent, device, or
unknown.
Destination Type Displays information for the specified destination type or types: agent, device,
or unknown.
Agent Name Displays Unified CCX calls handled by the specified agent or agents,
conference calls in which the specified agent or agents participated, and calls
barged by the specified supervisor(s).
CSQ Name Displays calls that queued for any of the specified CSQs.
Duration Greater
Than or Equal to T
seconds
Displays calls with duration greater than or equal to the number of seconds
specified by T.
Duration Less Than
or Equal to T
seconds
Displays calls with duration less than or equal to the number of seconds
specified by T.