Release Note

iii

Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)

Preface

Conventions

Related Documentation

Related Cisco Unified CCX documentation is available at this URL:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_s

eries_home.html

Convention Description

boldface font Boldface font is used to indicate commands, such as user

entries, keys, buttons, and folder and submenu names. For

example:

• Choose Edit > Find.

• Click Finish.

italic font Italic font is used to indicate the following:

• To introduce a new term. Example: A skill group is a

collection of agents who share similar skills.

• For emphasis. Example: 

Do not use the numerical naming convention.

• A syntax value that the user must replace. Example: 

IF (condition, true-value, false-value)

• A book title. Example: 

See the Cisco Unified CCX Installation Guide.

window font Window font, such as Courier, is used for the following:

• Text as it appears in code or that the window displays.

Example:



<html><title>Cisco Systems,Inc.

</title></html>

< > Angle brackets are used to indicate the following:

• For arguments where the context does not allow italic,

such as ASCII output.

• A character string that the user enters but that does not

appear on the window such as a password.