Release Note
Chapter 3 Descriptions of Historical Reports
Report Details
3-60
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
You can sort the Contact Service Queue Call Distribution Summary Report by
this criterion:
You can filter the Contact Service Queue Call Distribution Summary Report by
either of these parameters:
Total / Percentage
Calls Abandoned
With Queue Time
0–3T sec
Time interval showing the number and percentage of abandoned calls with a
queue time that is less than or equal to 3T seconds. You can specify the value
for T in the Filter Parameter field in the Report Detail area. The default value
for T is 15 seconds, and in this case, this field shows as 0 – 45 seconds.
Total / Percentage
Calls Abandoned
With Queue Time
0–4T sec
Time interval showing the number and percentage of abandoned calls with a
queue time that is less than or equal to 4T seconds. You can specify the value
for T in the Filter Parameter field in the Report Detail area. The default value
for T is 15 seconds, and in this case, this field shows as 0 – 60 seconds.
Field (continued) Description (continued)
Sort Criterion Result
Contact Service
Queue
Displays the report in order of the names of CSQs.
Filter Parameter Result
Contact Service
Queue Names
Displays information for the specified CSQs.
Time Interval (sec)
T
Lets you specify the number of seconds, T, that the report uses for the 4 time
interval fields. The default value for T is 15 (seconds).