Release Note

Preface
Organization
ii
Cisco Unified CCX Historical Reports User Guide, Release 7.0(1)
Organization
This manual is organized as follows:
Conventions
This manual uses the following conventions:
Chapter 1, “Overview” Introduces the Cisco Unified CCX
database and describes the Cisco
Unified CCX Historical Reports client
interface
Chapter 2, “Installation and
Configuration”
Provides instructions for installing,
upgrading, and giving users access to
the Cisco Unified CCX Historical
Reports system, describes
configuration files, and explains how
to change the language on the client
computer
Chapter 3, “Descriptions of Historical
Reports”
Provides an overview and
descriptions of each historical report
Chapter 4, “Generating Historical
Reports”
Describes how to generate, view,
print, and save historical reports
Chapter 5, “Scheduling Historical
Reports”
Explains how to use the Scheduler to
automatically generate historical
reports at some time in the future
Chapter 6, “Log Files” Describes the Cisco Unified CCX
Historical Reports system log files
Appendix A, “Cisco Unified CCX
Reason Codes”
Describes the events that cause an
agent to go to the Logout state or Not
Ready state