User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Historical Reports
Call Type Summary
A summary of each field for each call type.
Report Summary
A summary of each field for all call types.
caltyp36: VRU Calls Analysis Daily Report
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
DateTime
The date and time when the record was ge
nerated in MM/DD/YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime
Total VRU
The total of all the 7 VRU fields to the right of this
field in the report (VRU Unhandled,
Handled, Assist, Opt Out, Scripted Trans, Forced Trans, and Other).
Derived from: (Call_Type_Half_Hour.VruUnhandledCallsToHalf +
Call
_Type_Half_Hour.VruHandledCallsToHalf +
Call_Type_Half_Hour.VruAssistedCallsToHalf +
Call_Type_Half_Hour.VruOptOutUnhandledCallsToHalf +
Call_Type_Half_Hour.VruScriptedXferredCallsToHalf +
Call_Type_Half_Hour.VruForcedXferredCallsToHalf +
Call_Type_Half_Hour.VruOtherCallsToHalf)
Overview:
Subject A table that shows the total behavior of calls to VRU applications
in dai
ly intervals for the selected time period.
This is the same report as the caltyp35 report except that this
report is by daily intervals while the caltyp35 report is by
half-hour intervals.
Purpose To show how VRU applications handle selected call types during
the selected time period in daily increments.
Applicable
en
vironment
IPCC and/or ICM
Tem pl ate typ e Historical table
Default sort order By enterprise call type and then by date and time
Drilldowns available No
Schema database
tables
Call_Type
Call_Type_Half_Hour