User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Historical Reports
caltyp35: VRU Calls Analysis Half Hour Report
See Caltyp35, page 10-32 for an illustration of this report.
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
DateTime
The date and time when the record was generated in MM/DD/YYYY (month, day, year)
and HH:MM:S
S (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime
Total VRU
The total of all the 7 VRU fields to the right of this field in the report (VRU Unhandled,
Handled, Assist, Opt Out, Scripted T
rans, Forced Trans, and Other).
Derived from: (Call_Type_Half_Hour.VruUnhandledCallsToHalf +
Call
_Type_Half_Hour.VruHandledCallsToHalf +
Call_Type_Half_Hour.VruAssistedCallsToHalf +
Call_Type_Half_Hour.VruOptOutUnhandledCallsToHalf +
Call_Type_Half_Hour.VruScriptedXferredCallsToHalf +
Call_Type_Half_Hour.VruForcedXferredCallsToHalf +
Call_Type_Half_Hour.VruOtherCallsToHalf)
VRU Unhandled
The number of calls marked as Offered to VRU but not handled in the half hour interval.
Derived from: Call_Type_Half_Ho
ur.VruUnhandledCallsToHalf
VRU Handled
The number of the VRU calls marked as handled at the VRU in the half hour interval.
Derived from: Call_Type_Half_Hour.VruHandledCallsToHalf
Overview:
Subject A table that shows the total behavior of calls to VRU applications
gath
ered in half hour intervals for the selected time period.
This is the same report as caltyp36 except that this report is a
daily
one rather than a half hour one.
Purpose To show how VRU applications handle selected call types during
the selected time period in half hour increments.
Applicable
envi
ronment
IPCC and/or ICM
Tem pla te typ e Historical table
Default sort order By call type and then by date and time
Drilldowns available No
Schema database
tables
Call_Type
Call_Type_Half_Hour