User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Historical Reports
Total: Aban
The total number of calls abandoned
for the selected time period.
For example: > 43:08
Derived from: Call_Type_Half_Ho
ur.AbandInterval10
Call Type Summary
A summary of each field for each call type.
caltyp34: Call Type Abandon/Answer Cumulative Distribution Report
Overview:
Subject A table of selected call types showing the running (accumulative)
to
tals of answered and abandoned calls across daily intervals.
The intervals are measured in minutes and seconds.
This report is the same as the caltyp33 report except that this
report does not have half-hour summaries.
There is no summary in this report since headers are different for
each call type. You can configure the buckets using the ICM
Configuration Manager's CallType tool or at the system level
using the Configuration Manager's System Information tool. A
default set of bucket intervals is provided at the system level.
Headers are formatted in minutes and seconds (MM:SS). See Call
Type Interval Reporting for more information.
Note Any intervals not configured appear as blank intervals in
the report. Blank intervals can only appear after
configured ones. There is no DateTime field in this report
since reports on a distribution of calls over the entire
reporting time range with no breakdowns into date and
time.
No report headers will display if the report is run over a
period of time when no data is present. This happens
because the report interval headers depend on the data.
Purpose To show the hour-hour status of call types for the selected time
period.
Applicable
en
vironment
IPCC only
Tem pl ate typ e Historical table
Default sort order By call type and then by date and time
Drilldowns available No
Schema database
tables
Call_Type
Call_Type_Half_Hour
Bucket_Interval