User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Historical Reports
Interval 6: Ans
The number of calls answered up to interval 6. The system default interval 6 is 180
seconds (3 minutes). For example: < 08:08
Derived from: Call_Type_Half_Hour.AnsInterval6
Interval 6: Aban
The number of calls abandoned up to interval 6. The system default interval 6 is 180
seconds (3 minutes). For example: < 08:08
Derived from: Call_Type_Half_Hour.AbandInterval6
Interval 7: Ans
The number of calls answered up to interval 7. The system default interval 7 is 300
seconds (5 minutes). For example: < 13:08
Derived from: Call_Type_Half_Hour.AnsInterval7
Interval 7: Aban
The number of calls abandoned up to interval 7. The system default interval 7 is 300
seconds (5 minutes). For example: < 13:08
Derived from: Call_Type_Half_Ho
ur.AbandInterval7
Interval 8: Ans
The number of calls answered up to interval 8. The system default interval 8 is 600
seconds (10
minutes). For example: < 23:08
Derived from: Call_Type_Half_Hour.AnsInterval8
Interval 8: Aban
The number of calls abandoned up to interval 8. The system default interval 8 is 600
seconds (10
minutes). For example: < 23:08
Derived from: Call_Type_Half_Ho
ur.AbandInterval8
Interval 9: Ans
The number of calls answered up to interval 9. The system default interval 9 is 1200
seconds (20
minutes). For example: < 43:08
Derived from: Call_Type_Half_Hour.AnsInterval9
Interval 9: Aban
The number of calls abandoned up to interval 9. The system default interval 9 is 1200
seconds (20
minutes). For example: < 43:08
Derived from: Call_Type_Half_Ho
ur.AbandInterval9
Total: Ans
The total number of calls answered for the selected time period.
For example: > 43:08
Derived from: Call_Type_Half_Hour.AnsInterval10