User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Historical Reports
Aband Interval 3
The number of calls that were abandoned within interval 3.
Derived from: Call_Type_Half_Ho
ur.AbandInterval3
Aband Interval 4
The number of calls that were abandoned within interval 4.
Derived from: Call_Type_Half_Hour.AbandInterval4
Aband Interval 5
The number of calls that were abandoned within interval 5.
Derived from: Call_Type_Half_Ho
ur.AbandInterval5
Aband Interval 6
The number of calls that were abandoned within interval 6.
Derived from: Call_Type_Half_Hour.AbandInterval6
Aband Interval 7
The number of calls that were abandoned within interval 7.
Derived from: Call_Type_Half_Ho
ur.AbandInterval7
Aband Interval 8
The number of calls that were abandoned within interval 8.
Derived from: Call_Type_Half_Ho
ur.AbandInterval8
Aband Interval 9
The number of calls that were abandoned within interval 9.
Derived from: Call_Type_Half_Hour.AbandInterval9
Aband Interval 10
The number of calls that were abandoned within interval 10.
Derived from: Call_Type_Half_Ho
ur.AbandInterval10
Call Summary
The totals for each field, with the exception
of the service level fields (which contain
percentage values), for each call type.
Report Summary
The totals for each field for all call types in the report, with the exception of the service
level fie
lds (which contain percentage values).