User Guide

Index
IN-5
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(0)
perskg11
Outbound Option (Blended Agent) Statistics by Skill
Group Report
5-87
perskg12
Outbound Option (Blended Agent) Task Detail
Perfo
rmance In Skill Groups Half Hour Report
5-112
perskg14
IPCC Rolling 5-minute Peripheral Skill Group Status
Re
port
5-88
perskg27
Peripheral Skill Group Historical All Fields
Re
port
5-115
perskg28
Peripheral Skill Group Real Time All Fields
Re
port
5-90
perskg29
Peripheral Skill Group Logout Real Time
Re
port
5-103
perskg30
IPCC Peripheral Skill Group Status Real Time
Re
port
5-104
perskg31
IPCC Peripheral Skill Group Task Summary Half
H
our Report
5-129
perskg32
IPCC Peripheral Skill Group Task Summary Daily
Re
port
5-133
perskg33
IPCC Peripheral Skill Group Performance Summary
H
alf Hour Report
5-137
perskg34
IPCC Peripheral Skill Group Performance Summary
D
aily Report
5-141
perskg35
IPCC Peripheral Skill Group Consolidated Half Hour
Re
port
5-145
perskg36
IPCC Peripheral Skill Group Consolidated Daily
Re
port
5-149
persvc20
Peripheral Service for IVR
Queue Half Hour
Report
4-7
persvc21
Peripheral Service IVR Queue Daily Report
4-10
persvc22
Peripheral Service IVR Self-Service Half Hour
Re
port
4-13
persvc23
Peripheral Service IVR Self-Service Daily
Re
port
4-16
persvc24
Peripheral Service Agent Half Hour Report
4-18
persvc25
Peripheral Service Agent Daily Report
4-21
persvc26
Peripheral Service Historical A
ll Fields Report 4-24
persvc27
Peripheral Service Real Time All Fields Report
4-31
S
scrque01
Script Queue Node Real Time Report
8-4
skill group reports 5-5
T
trkgrp04
Trunks Real Time All Fields Report
6-2
trkgrp12
Trunks Historical All Fields Report
6-4
trkgrp20
All Ports Busy Real Time Report
6-7
trkgrp21
IVR Ports Idle & In Service R
eal Time Report 6-7
trkgrp22
IVR Ports Status Real Time Report
6-8
trkgrp23
IVR Ports Performance Half Hour Report
6-9