User Guide

Index
IN-4
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(0)
entskg01
Enterprise Skill Group Status Real Time Report
Template
5-10
entskg03
Enterprise Skill Group Agent Status Report
5-11
Enterprise Skill Group Agent Status Report
MERGEFORMAT
5-10
entskg05
Enterprise Skill Group % Utilization of Ready Agents
Re
port
5-13
entskg06
Enterprise Skill Group Performance Half Hour
Re
port
5-33
entskg07
Enterprise Skill Group Performance Daily
5-36
entskg08
FTE for Enterprise Skill Group Half Hour
Re
port
5-38
entskg09
Enterprise Skill Group Normalized Agent State
Re
port
5-40
entskg14
IPCC Rolling 5-Minute Enterprise Skill Group Status
Re
port
5-14
entskg27
Enterprise Skill Group Historical All Fields
Re
port
5-42
entskg28
Enterprise Skill Group Real Time All Fields
Re
port
5-16
entskg29
Enterprise Skill Group Logout Real Time
Re
port
5-29
entskg30
IPCC Enterprise Skill Group Status Real Time
Re
port
5-29
entskg31
IPCC Enterprise Skill Group Task Summary Half
H
our Report
5-57
entskg32
IPCC Enterprise Skill Group Task Summary Daily
Re
port
5-61
entskg33
IPCC Enterprise Skill Group Performance Summary
Ha
lf Hour Report
5-65
entskg34
IPCC Enterprise Skill Group Performance Summary
Dail
y Report
5-69
entskg35
IPCC Enterprise Skill Group Consolidated Half Hour
Re
port
5-72
entskg36
IPCC Enterprise Skill Group Consolidated Daily
Re
port
5-76
I
imprule01
Import Status Real Time Report
7-19
imprule10
Import Rule Report
7-49
IPCC reports
service IPCC reports
4-5
N
Notes on Skill Groups
5-2
P
perskg01
Peripheral Skill Group Status Real Time Report
5-83
perskg03
Peripheral Skill Group Agent State Status
Re
port
5-85
perskg05
Peripheral Skill Group % Utilization of Ready
5-86
perskg08
FTE for Peripheral Skill Groups Half Hour
Re
port
5-108
perskg09
Peripheral Skill Group Normalize
d Agent State
Report
5-110