User Guide

Index
IN-2
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(0)
Agent Team Incoming/Outgoing Task Durations With
Agent Detail Half Hour
3-240
agteam34
Agent Team Incoming/Outgoing Task Durations With
Agent Detail Dai
ly
3-243
agteam35
Agent Team Incoming/Outgoing Task Durations Half
H
our
3-247
agteam36
Agent Team Incoming/Outgoing Task Durations
Da
ily
3-251
agtper03
Agent Peripheral Media Logout Status Report
3-74
agtper04
Agent Peripheral Task Detail Activity Report
3-76
agtper05
Agent Peripheral Task Detail Performance
Re
port
3-79
agtper20
Agent Peripheral Real Time Report
3-65
agtper21
Agent Peripheral Task Summary Half Hour
Re
port
3-82
agtper22
Agent Peripheral Task Summary Daily Report
3-86
agtper23
Agent Peripheral Performance Summary Half Hour
Re
port
3-90
agtper24
Agent Peripheral Performance Summary Daily
Re
port
3-93
agtper25
Agent Peripheral Consolidated Half Hour Report
Tem
plate
3-97
agtper26
Agent Peripheral Consolidated Da
ily Report 3-101
agtper27
Agent Peripheral Historical All Fields Report
3-105
agtper28
Agent Peripheral Real Time All Fields Report
3-69
agtskg03
Agent Skill Group Logout Status Report
3-130
agtskg04
Agent Task Detail Activity Report
3-131
agtskg05
Agent Task Detail Performance Report
3-134
agtskg06
Outbound Option (Blended Agent) Status
Re
port
3-120
agtskg07
Agent Skill Group Task Analysis Report
3-137
agtskg10
Outbound Option (Blended Agent) Predictive and
Progressive Tasks Detail
Performance Report
3-139
agtskg11
Outbound Option (Blended Agent) Preview Task
Detai
l Performance Report
3-141
agtskg12
Outbound Option (Blended Agent) Reservation Task
Detai
l Performance Report
3-143
agtskg21
Agent Skill Group Task Summary Half Hour
Re
port
3-144
agtskg22
Agent Skill Group Task Summary Daily Report
3-148
agtskg23
Agent Skill Group Performance Summary Half Hour
Re
port
3-151
agtskg24
Agent Skill Group Performance Summary Daily
Re
port
3-155
agtskg25
Agent Skill Group Consolidated Half Hour
3-158
agtskg26
Agent Skill Group Consolidated Daily Report
3-162
agtskg27
Agent Skill Group Historical All Fields Report
3-166
agtskg28
Agent Skill Group Real Time All Fields Report
3-121
apgate11
Application Gateway Status Half Hour Report
8-2
appath01