User Guide

IN-1
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(0)
INDEX
A
agent03
Agent Media Logout Status Report
3-12
agent04
Agent Task Detail Activity Report
3-15
agent05
Agent Task Detail Performance Report
3-18
agent06
Agent State Trace Detail By Events Report
3-21
agent20
Agent Real Time Report
3-4
agent21
Agent Task Summary Half Hour Report
3-23
agent22
Agent Task Summary Daily Report
3-27
agent23
Agent Performance Summary Half Hour Report
3-30
agent24
Agent Performance Summary Daily Report
MER
GEFORMAT
3-34
agent25
Agent Consolidated Half Hour Report
3-38
agent26
Agent Consolidated Daily Report
3-42
agent27
Agent Historical All Fields Report
3-46
agent28
Agent Real Time All Fields Report
3-7
agent30
Agent Not Ready Summary Report
3-59
agent31
Agent Not Ready Detail Report
3-61
agteam02
Agent Team Status Report
3-180
agteam03
Agent Team Media Logout Status Report
MER
GEFORMAT
3-196
agteam04
Agent Task Detail Activity Report
3-198
agteam05
Agent Task Detail Performance Report
3-201
agteam20
Agent Team Real Time
3-183
agteam21
Agent Team Task Summary Half Hour Report
3-204
agteam22
Agent Team Task Summary Daily Report
3-208
agteam23
Agent Team Performance Summary Half Hour
Repor
t
3-212
agteam24
Agent Team Performance Summary Daily
Repor
t
3-215
agteam25
Agent Team Consolidated Half Hour Report
3-219
agteam26
Agent Team Consolidated Daily Report
3-222
agteam27
Agent Team Historical All Fields Report
3-226
agteam28
Agent Team Real Time All Fields Report
3-186
agteam29
Agent SkillGroup Assignments Real-Time
3-191
agteam32
Agent Team State Counts Real Time Report
3-192
agteam33