User Guide

10-78
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 10 Sample Reports
Multimedia Reporting Sample Call Scenarios
Call_Type_Report Fields Affected By Call Flow
CallType 24
The following fields will be incremented:
• R
outer Tasks Aban Q 5
• R
outer Tasks Aban Q 30
• R
outer Tasks Aban Q Today
• De
lay Q Aban Time 5
• De
lay Q Aban Time 30
• De
lay Q Aban Time Today
Router Tasks Q Now will be decremented
CallType 23
The following fields will be incremented:
• R
outer Tasks Aban Q 30
• De
lay Q Aban Time 30
Skill_Group Report Fields Affected By Call Flow
EntSkg28 / PerSkg28
The following fields will be incremented:
• ICM A
vail
• Not Activ
e
• Re
served
Tasks In Progress will be decremented.
EntSkg27 / PerSkg27
The following fields will be incremented:
• Aban Ring
• Ab
an Ring Time
• Rtr T
asks AbandQ
Agent_Skill_Group Report Fields Affected By Call Flow
AgtSkg27
The following fields will be incremented:
• Incoming T
asks:
– Aban Ring
– Aban Ring Time
Service Report Fields Affected By Call Flow
EntSvc23
The following fields will be decremented:
• In Progre
ss
• In Now