User Guide

10-74
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 10 Sample Reports
Multimedia Reporting Sample Call Scenarios
Agent PG receives EndTask message
Call_Type_Report Fields Affected By Call Flow
CallType 24
The following fields will be incremented:
• Handled 5
• Handled 30
• Handled T
oday
• Handle Time 5
• Handle Time 30
• Handle Time T
oday
• Ta
lk Ti me 5
• Ta
lk Ti me 30
• Ta
lk Ti me Tod ay
• Hold Time 5
• Hold Time 30
• Hold Time T
oday
CalTyp23
The following fields will be incremented:
• T
asks Handled
• Handle Time
• T
alk Time Half
• Hold Time Half
Skill_Group Report Fields Affected By Call Flow
EntSkg28 / PerSkg28
The following fields will be incremented:
• Tasks In Progress
• Handled 5
• Hand Time 5
• Hand A
ctive Time 5
• ICM A
vail
• Not Activ
e
• Wo
rk Ready
EntSkg27 / PerSkg27
The following fields will be incremented:
• Handled
• Hold
• Handled Tim
e
• Hand A
ctive Time
• Hold Time