User Guide

Contents
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
entskg09: Enterprise Skill Group Normalized Agent State Report 5-40
entskg27: Enterprise Skill Group Historical All Fields Report 5-42
entskg31: IPCC Enterprise Skill Group Task Summary Half Hour Report 5-57
entskg32: IPCC Enterprise Skill Group Task Summary Daily Report 5-61
entskg33: IPCC Enterprise Skill Group Performance Summary Half Hour
Report
5-65
entskg34: IPCC Enterprise Skill Group Performance Summary Daily Report 5-69
entskg35: IPCC Enterprise Skill Group Consolidated Half Hour Report 5-72
entskg36: IPCC Enterprise Skill Group Consolidated Daily Report 5-76
IPCC Peripheral Skill Group Reports 5-80
Peripheral Skill Group Report Summary List 5-80
IPCC Peripheral Skill Group Real-Time Reports 5-83
perskg01: Peripheral Skill Group Status Real Time Report 5-83
perskg03: Peripheral Skill Group Agent State Status Report 5-85
perskg05: Peripheral Skill Group % Utilization of Ready Agents Report 5-86
perskg11: Outbound Option (Blended Agent) Statistics By Skill Group Report 5-87
perskg14: IPCC Rolling 5-minute Peripheral Skill Group Status Report 5-88
perskg28: Peripheral Skill Group Real Time All Fields Report 5-90
perskg29: Peripheral Skill Group Logout Real Time Report 5-103
perskg30: IPCC Peripheral Skill Group Status Real Time Report 5-104
Peripheral Skill Group Historical Reports 5-107
perskg08: FTE for Peripheral Skill Groups Half Hour Report 5-108
perskg09: Peripheral Skill Group Normalized Agent State Report 5-110
perskg12: Outbound Option (Blended Agent) Task Detail Performance In Skill
Groups Half Hour Report
5-112
perskg27: Peripheral Skill Group Historical All Fields Report 5-115
perskg31: IPCC Peripheral Skill Group Task Summary Half Hour Report 5-129
perskg32: IPCC Peripheral Skill Group Task Summary Daily Report 5-133
perskg33: IPCC Peripheral Skill Group Performance Summary Half Hour
Report
5-137
perskg34: IPCC Peripheral Skill Group Performance Summary Daily Report 5-141
perskg35: IPCC Peripheral Skill Group Consolidated Half Hour Report 5-145
perskg36: IPCC Peripheral Skill Group Consolidated Daily Report 5-149
CHAPTER 6 Trunk group for IP-IVR reports 6-1
Trunk Group for IP IVR Report Templates 6-1
trkgrp04: Trunks Real Time All Fields Report 6-2
trkgrp12: Trunks Historical All Fields Report 6-4
trkgrp20: All Ports Busy Real Time Report 6-7
trkgrp21: IVR Ports Idle & In Service Real Time Report 6-7