User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 10 Sample Reports
Skill Group Reports
Entskg09
See entskg09: Enterprise Skill Group Normalized Agent State Report, page 5-40 for field
descriptions of this report.
Figure 10-81 entskg09: Enterprise Skill Group Normalized Agent State
Entskg14
See entskg14: IPCC Rolling 5-Minute Enterprise Skill Group Status Report, page 5-14 for field
descriptions of this report.
Figure 10-82 entskg14: IPCC Rolling 5-minute Enterprise Skill Group Status