User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 10 Sample Reports
Skill Group Reports
Perskg03
See perskg03: Peripheral Skill Group Agent State Status Report, page 5-85 for field
descriptions of this report.
Figure 10-71 perskg03: Peripheral Skill Group Agent State Status
Perskg05
See perskg05: Peripheral Skill Group % Utilization of Ready Agents Report, page 5-86 for
field descriptions of this report.
Figure 10-72 perskg05: Peripheral Skill Group % Utilization of Ready Agents
Perskg08
See perskg08: FTE for Peripheral Skill Groups Half Hour Report, page 5-108 for field
descriptions of this report.