User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Release 7.2(1)
Chapter 10 Sample Reports
Call Type Reports
Caltyp35
See caltyp35: VRU Calls Analysis Half Hour Report, page 2-68 for field descriptions of this report.
Figure 10-42 caltyp35: VRU Call Type Analysis Half Hour
Caltyp37
See caltyp37: Call Type Service Level Abandons Daily Report, page 2-74 for field descriptions of this report.
Figure 10-43 caltyp37: Call Type ServiceAbandons Daily