User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Release 7.2(1)
Chapter 10 Sample Reports
Call Type Reports
Caltyp28
See caltyp28: Call Type Task Status Now Real Time Report (IPCC and Network VRU), page 2-27 for field descriptions
of this report.
Figure 10-39 caltyp28: Call Type Queue
Tasks Status Now Real Time
Caltyp31
See caltyp31: Call Type Abandon/Answer Distribution by Half Hour Report, page 2-52 for field descriptions of this
report.
Figure 10-40 caltyp31: Call Type Abandon/Answer Distribution by Half Hour