User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Release 7.2(1)
Chapter 10 Sample Reports
Agent Reports
Agteam05
See agteam05: Agent Task Detail Performance Report By Team, page 3-201 for field descriptions of this report.
Figure 10-21 agteam 05: Agent Task Detail Performance
agteam20
See agteam20: Agent Team Real Time Report, page 3-183 for field descriptions of this report.
Figure 10-22 agteam20: Agent Team Real Time