User Guide

10-14
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Release 7.2(1)
Chapter 10 Sample Reports
Agent Reports
Agtskg30
See agtskg30: IPCC Agent Skill Group Real Time Report, page 3-126 for field descriptions of this report.
Figure 10-18 agtskg30: IPCC Agent Skill Group Real Time
Agent by Team Reports
Agteam02
See agteam02: Agent Skill Group Status Report, page 3-180 for field descriptions of this report.
Figure 10-19 agteam02: Agent Skill Group Status