User Guide

10-12
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Release 7.2(1)
Chapter 10 Sample Reports
Agent Reports
Agent by Skill Group Reports
Agtskg07
See agtskg07: Agent Skill Group Task Analysis Report, page 3-137 for field descriptions of this report.
Figure 10-14 agtskg07: Agent Skill Group Task Analysis
Agtskg21
See agtskg21: Agent Skill Group Task Summary Half Hour Report, page 3-144 for field descriptions of this report.
Figure 10-15 agtskg21: Agent Skill Group Task Summary Half Hour