User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 2 CallType Reports
IPCC Call Type Historical Reports
Call Type Summary
The summary of each field for each CallType in the report ex
cept the Service Level (SL)
fields (The SL fields have percentage values).
Derived from: Call_Type_Half_Hour.CallDelayAbandTime
ToHalf (for selected CallType)/
Call_Type_Half_Hour.TotalCallsAbandToHalf (for selected CallType)
Report Summary
The summary of each field for all CallTypes in the report except the Service Level (SL)
field (The S
L fields have percentage values).
Derived from: Call_Type_Half_Hour.CallDela
yAbandTimeToHalf (for all CallTypes)/
Call_Type_Half_Hour.TotalCallsAbandToHalf (for all CallTypes).
caltyp22: Call Type Daily Report
See Caltyp22, page 10-28 for an illustration of this report.
Data:
Enterprise Name
The enterprise name for the call type and in parentheses the call type ID.
Derived from: Call_Type.EnterpriseName + Call_Type_Half_Hour.CallTypeID
Date
The date when the record was generated in MM/DD/YYYY (month, day, year) format.
Derived from: Call_Type_Half_Hour.DateTime
Overview:
Subject A table of selected call types showing the status of their tasks,
gathered
in day increments.
Note: This report displays the same data as the Caltyp21 report,
except that the data here is broken down by day instead of by
half hour.
Purpose To show the daily status of the selected call type(s) for the
selecte
d day(s).
Applicable
en
vironment
IPCC and/or ICM
Tem pl ate typ e Historical table
Default sort order By call type and then by date and time
Drilldowns available No
Schema database
tables
Call_Type
Call_Type_Half_Hour