User Guide

CHAPTER
8-1
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted
8
Application Gateway, Path, Script Queue, and
Routing Client Reports
The Application Gateway allows ICM to query host systems that are running other
contact center applications. ICM can then base routing decisions on the results
obtained from the query. Use the application gateway reports to report on such data
as the number of query requests issued to a host system and the delay involved in
making queries. Use the script queue report for script queue statistics.
WebView includes the following ICM application gatew
ay, application path report,
and script queue report templates. Click on the name of the report in the following
table to see more detailed information about the data in that report, and how the
data is derived from the ICM software's database.
Template Name Applicable Environment Type Description
apgate11:
Application Gateway
Status Half Hour
Report, page 8-2
IPCC and ICM historical table Data on requests
made by the
application gateway to
a host system.
appath01:
Application Path Real
Time Report, page
8-3
IPCC and ICM real-time table Current status of a
single
application
path.
scrque01: Script
Queue Node Real
Time Report, page
8-4
IPCC and ICM real-time table Queue statistics for a
script
's Queue Node.
rtecli11: Routing
Client Performance,
page 8-5
IPCC and ICM historical table All the available agent
route historical report
data in the
Routing_Client_Five_
Minute database table