User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Port Status: In Service FTE
The FTE value of registered dialer ports during the half hour interval. If this is less than
the full n
umber of ports allocated, then it describes a system issue where ports were
offline for some period of time.
Derived from: (Dialer_Half_Hour.IdlePortTime+Dialer_Half_Hour.ReservePortTime +
Dialer_Half_Ho
ur.DialingTimeToHalf)/1800
Port Status: Idle
The number of non-busy ports in the current half-hour interval.
Derived from: Dialer_Half_Hour.IdlePortTime/ (Dialer_Half_Hour.IdlePortTime +
Dialer_Half_Hour.ReservePortTime + Dialer_Half_Hour.DialingTimeToHalf)
Port Status: Contacting Customers
The Percentage of time spent by the dialer ports for calling customers during the
current half
hour interval.
Derived from: Dialer_Half_CustomerPortTime/ (Diale
r_Half_Hour.IdlePortTime +
Dialer_Half_Hour.ReservePortTime + Dialer_Half_Hour.DialingTimeToHalf)
Port Status: Reserving Agents
The percentage of time spent by the dialer ports for reserving agents
during the
current half hour interval for an agent campaign.
Derived from: Dialer_Half_Hour.ReservePortTime
/ (Dialer_Half_Hour.IdlePortTime +
Dialer_Half_Hour.ReservePortTime + Dialer_Half_Hour.DialingTimeToHalf)
Port Status: Out of Ports
The percentage of time maxed out by the dialer during the current half hour interval.
Derived from: Dialer_Half_Hour.FutureUseInt2
Dialer Statistics: Attempts
The number of customer contact call attempted by the dialer during the current half
hour in
terval.
This includes all attempts whether customers were reached or not.
Derived from: Dialer_Half_Hour.ContactsDialedToHalf
Dialer Statistics: Aver
age Attempt Time
The average time length of a customer attempt in seconds.
Derived from: Dialer_Half_Hour.ContactsDialedToHalf/
D
ialer_Half_Hour.CustomerPortTime
Dialer Statistics: Reservation Calls
The total number of reservation calls placed the current half hour interval.
This includes dialer requests to reserve agents that were r
ejected in the routing script
because no agents were available or otherwise.
Derived from: Dialer_Half_Hour.FutureUseInt1