User Guide

7-47
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Dialer Abandon
The number of contacts in the half hour interval abandoned by the dialer.
Derived from: Dialer_Half_Hour.AbandonDetectToHalf
Abandon to IVR
The number of contacts in the half hour interval that were abandoned by the dialer.
However, instead of hanging-up on the customer the customer was transferred to an
IVR which
plays a message.
Derived from: Dialer_Half_Hou
r.AbandonToIVRToHalf
Customer Abandon
The number of contacts in the half hour interval where the customer hung-up
imme
diately after picking up the phone.
Derived from: Dialer_Half_Hour.C
ustomerAbandonDetectToHalf
Dialer Summary
A summary of each field for each dialer.
Report Summary
A summary of each field for all dialers.
dialer11/12: Dialer Capacity Half Hour/Daily Report
See dialer11, page 10-49 and dialer12, page 10-50 for an illustration of these reports.
Data:
Dialer Name
The name of the dialer.
Derived from: Dialer.DialerName
Overview:
Subject Outbound Option Dialer:
Data for contacts, voice, busy, answering machine, and other
detects
by the dialer, gathered in half-hour increments
Purpose To show the status of each dialer for the selected time period
Applicable
en
vironment
Outbound Option (IPCC and/or ICM)
Tem pl ate typ e Historical table
Default sort order By dialer and then by date and time.
Drilldowns available No
Schema database table Dialer
Dialer_Half_Hour