User Guide

7-46
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Fax
The number of contacts in the half hour interval that detected a fax.
Derived from: Dialer_Half_Hour.FaxDetectToHalf
Network IVR
The number of contacts in the half hour interval that detected a network answering
mach
ine.
Derived from: Dialer_Half_Hour.NetworkAnsMachineDetectToHalf
Answering Machine
The number of contacts in the half hour interval that detected an answering machine.
Derived from: Dialer_Half_Hour.AnsweringMachineDetectToHalf
SIT Tone
The number of contacts in the half hour interv
al that detected a special information
tone (SIT).
Derived from: Dialer_Half_Hour.SITToneDetectToHalf
Agent Rejected
The number of preview/callback contacts in the half h
our interval that were rejected by
the agent. These customers will not be dialed.
Derived from: Dialer_Half_Hour.Age
ntRejectedDetectToHalf
Agent Closed
The number of preview/callback contacts that
were rejected by the agent (these
customers will not be dialed).
Derived from: Dialer_Half_Hour.AgentClosedDetectToHalf
Customer Not Home
The number of contacts in a half-hour interv
al where the party answering the phone
was not the customer.
Derived from: Campaign_Query_Rule_Real_Time.CustomerNotHomeCountToHalf
Wrong Number
The number of contacts in a half-hour interv
al where the party answering the phone
indicated the customer didn’t live there.
Derived from: Campaign_Query_Rule_Real_Time.WrongNumberCountToHalf
Canceled
The number of contacts in the half hour interval where the dialer canceled a ringing
custome
r call.
Derived from: Dialer_Half_Hou
r.CancelledDetectToHalf