User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Data:
Dialer Name
The name of the dialer.
Derived from: Dialer.DialerName
Date Time (no label)
The central controller date and time at the start of the half-hour interval.
Derived from: Dialer_Half_Hour.DateTime
Attempted
Summary total of the number of contacts dialed in
the half hour interval.
Derived from: Dialer_Half_Hour.ContactsDialedToHalf
Requested Personal Callback
The number of call-back contacts scheduled.
Derived from: Dialer_Half_Hour.P
ersonalCallBackCountToHalf
Requested Callback
The number of call-back contacts.
Derived from: Dialer_Half_Hour
.CallBackCountToHalf
Voice
The number of contacts for which a voice was detected in the half hour interval.
Derived from: Dialer_Half_Hour.VoiceDetectToHalf
Busy
The number of contacts for which busy signals were detected in the half hour interval.
Derived from: Dialer_Half_Hou
r.BusyDetectToHalf
No Answer
The number of contacts which were not answered in the half hour interval.
Derived from: Dialer_Half_Hou
r.NoAnswerDetectToHalf
No Ringback
The number of contacts in the half hour interval that did not detect a ring back.
Derived from: Dialer_Half_Hour.NoRingBackDetectToHalf
No Dialtone
The number of contacts in the half hour interval that did not detect a dial tone.
Derived from: Dialer_Half_Hour.NoDialToneDetectToHalf