User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Not Connected: Script Error
The number of calls that resulted in an error condition in the call routing script.
Derived from:Skill_Group_Half_Hour.RouterErrorToHalf
Dialer Aband To Other: Script Dequeued
The number of calls that were initially abandoned
to IVR because no agent was
available and then queued to a skill group for this campaign and again removed from
the queue during the half-hour interval.
Derived from: Skill_Group_Half_Hour.RouterCallsDequeuedToHalf
Dialer Aband To Other: Other
The number of calls that were routed to another
skill group or never made to the skill
group.
Derived from:Campaign_Query_Rule_Half_Hour
.AbandonToIVRToHalf -
(Skill_Group_Half_Hour.RouterCallsAbandQToHalf +
Skill_Group_Half_Hour.CallsHandledToHalf +
Skill_Group_Half_Hour.RouterErrorToHalf + Skill_Group_Half_Hour.
RouterCallsDequeuedToHalf)
Note This column is approximate because the abandon to IVR might occur in one half hour
interval and the call completion occurs in another interval.
dialer10: Dialer Call Result Summary Half Hour Report
See dialer10, page 10-48 for an illustration of this report.
Overview:
Subject Outbound Option Dialer:
Data for contacts, voice, busy, answering machine, and other
detects
by the dialer, gathered in half-hour increments.
Purpose To show the status of each dialer for the selected time period.
Applicable
en
vironment
Outbound Option (IPCC and/or ICM)
Tem pl ate typ e Historical table
Default sort order By dialer and then by date and time
Drilldowns available No
Schema database table Dialer
Dialer_Half_Hour
Campaign_Query_Rule_Real_Time
Note The data in the Campaign_Query_Rule_Real_Time table is
reset nightly.