User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Date Time (no
label)
The date and time at the start of the half hour interval for the row's data in
MM/DD/Y
YYY (month, day, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Agent Connect: Outbound Immediate
The number of outbound calls where the customer was connected to an agent
imme
diately (without waiting in queue).
Derived from: Skill_Group_Half_Hour.AutoOutCallsToHalf +
Skill_Group_Half_Hour
.PreviewCallsToHalf
Agent Connect: After Aband To IVR & Inbound
This includes the following calls:
– Outbound calls that were handled by an agent in this skill group after Aband To IVR
– Outbound calls from a Transfer to IVR campaign that were queued back to agents.
– Inbound and transferred calls that were routed to agents in this skill group
Derived from: Skill_Group_Half_Hour. CallsHandledToHalf
Not Connected: Customer Aband
The number of contacts in the half hour interval where the customer hung-up
imme
diately after picking up the phone.
Derived from: Campaign_Query_Rule_Half_Ho
ur.CustomerAbandonDetectToHalf
Not Connected: Dialer Aband
The number of contacts in the half hour interval abandoned by the dialer.
Derived from:Campaign_Query_Rule_Half_Hour.AbandonDetectToHalf
Not Connected: Customer Aband
in Queue
The number of contacts in the half hour interval where the customer hung-up while in
queue.
Derived from:Skill_Group_Half_Hour
.RouterCallsAbandQToHalf
Schema database table Campaign
Campaign_Query_Rule_Half_Hour
Skill_Group_Half_Hour
Summaries Campaign Summary