User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Customer Did Not Answer: Cancel
The number of contacts in the half hour interval where the dialer canceled a ringing
custome
r call.
Derived from: Campaign_Query_Rule_Half_Ho
ur.CanceledDetectToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Problem: SIT Tone
The number of contacts in the half hour interval that detected a Special Information
T
one (SIT).
Derived from: Campaign_Query_Rule_Half_Ho
ur.SITToneDetectToHalf
Problem: No Dial tone
The number of contacts in the half hour interval that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf
Problem: Fax
The number of contacts in the half hour interval that detected a fax machine.
Derived from: Campaign_Query_Rule_Half_Hour.FaxDetectToHalf
Problem: Network Error
The number of contacts that encountered one of the following problems:
1. No Ringback from network when dial attempted
2. Network disconnecte
d while alerting
3. L
ow Energy ("or dead air") call detected by the dialer.
Derived from: Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf
camqry20/21: Campaign Consolidated Half Hour Report/Campaign
Consolidated Daily Report
See camqry20, page 10-44 and camqry21, page 10-45 for an illustration of these reports.
Overview:
Subject List of Consolidated Call and Age
nt Statistics per Campaign by
Half Hour/Daily
Purpose To show the half hour activity and performance of the selected
ca
mpaigns and their skill group for the selected time period