User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Customer Answered: Call back
The number of call backs requested by the customer and th
e campaign is not
configured for personal callback.
Derived from: Campaign_Query_Rule_Half_Ho
ur.CallbackCountToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Answered: Personal Call back
The number of call back scheduled and requested
by the customer and the campaign
was configured for personal callback.
Derived from: Campaign_Query_Rule_Half_Ho
ur.PersonalCallbackCountToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Answered: Customer Not Home
The number of contacts in the half hour interv
al where the party answering the phone
was not the customer.
Derived from: Campaign_Query_Rule_Half_Ho
ur.CustomerNotHomeCountToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Answered: Wrong Number
The number of contacts in the half hour interv
al where the party answering the phone
indicated the customer didn’t live there.
Derived from: Campaign_Query_Rule_Half_Ho
ur.WrongNumberCountToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Answered: Customer Aband
The number of contacts in the half hour interval where the customer hung-up
imm
ediately after being connected to an agent.
Derived from: Campaign_Query_Rule_Half_Ho
ur.CustomerAbandonDetectToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Answering Machine Device
The number of contacts in the half hour interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Half_Ho
ur. AnsweringMachineDetectToHal/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: No Answer
The number of contacts in the half hour interval that were not answered.
Derived from: Campaign_Query_Rule_Half_Hour. NoAnswerDetectToHalf/
Campaign_Query_R
ule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Busy
The number of contacts in the half hour interv
al that detected a busy signal.
Derived from: Campaign_Query_Rule_Half_Hour. BusyDetectToHalf/
Campaign_Query_R
ule_Half_Hour.ContactsAttemptedToHalf