User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
3. No Ringback from network when dial attempted
4. Network disconnecte
d while alerting
5. L
ow Energy ("or dead air") call detected by the dialer
6. Oper
ator intercept (SIT Tone) was returned from network when dial attempted
Derived from: (Campaign_Query_Rule_Half_Hour.FaxDetectToHalf +
Camp
aign_Query_Rule_Half_Hour.NoDialToneDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf +
Campaign_Query_Rule_Half_Hour.SITToneDetectToHalf)/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Did Not Dial: Agent Closed
The number of preview/callback calls that were rejected by the agent (these customers
will
not be dialed).
Derived from: Campaign_Query_Rule_Half_Hour.AgentClosedDetectToHalf
Note These calls were not counted as attempted.
Did Not Dial: Agent Rejected
The number of preview/callback calls in the half hour
interval that were rejected by the
agent (These customers should be tried contacting again).
Derived from: Campaign_Query_Rule_Half_Hour.AgentRejectedDetectToHalf
Note These calls were not counted as attempted.
Camqry18/19: Breakdown of Attempts (%) per Query Rule Within
Campaign Half Hour Report/Breakdown of Attempts (%) per Query Rule
Within Campaign Daily Report
See camqry18, page 10-42 and camqry19, page 10-43 for an illustration of these reports.
Overview:
Subject Break Down of attempts per Query Rule Within Campaign Custom
Half Hour R
eport
Purpose To show the breakdown of attem
pts (in percentage) of each
campaign for the selected time period
Applicable environment Outbound Option (IPCC and/or ICM)
Tem pl ate typ e Historical table
Default sort order By campaign name, and then by date and time
Drilldowns available To Breakdown of attempts (%) per Query Rule Within Campaign
Half Hour/Daily
Reports