User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Camqry16/17: Summary of Attempts per Query Rule Within Campaign
Half Hour Report/Summary of Attempts per Query Rule Within
Campaign Daily Report
See camqry16, page 10-40 and camqry17, page 10-41 for an illustration of these reports.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Date Time
The date and time at the start of the half hour interval for the row's data in
MM/DD/Y
YYY (month, day, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Key Statistics: Customer Answered
The number of the outbound calls (attempts) that reached a live voice.
Derived from: Campaign_Query_Rule_Half_Ho
ur.VoiceDetectToHalf +
Campaign_Query_Rule_Half_Hour.WrongNumberCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerNotHomeCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf +
Campaign_Query_Rule_Half_Hour.CallbackCountToHalf +
Overview:
Subject Outbound Option Campaign: Summary of attempts per Query
R
ule Within Campaign Half Hour Custom Report
Purpose To show the status (summary and percentage) of each campaign
for the selecte
d time period
Applicable environment Outbound Option (IPCC and/or ICM)
Tem pl ate typ e Historical table
Default sort order By campaign name, and then by date and time
Drilldowns available To Breakdown of attempts (%) per Query Rule Within Campaign
Half Hour/Daily
Reports
Schema database table Campaign
Campaign_Query_Rule_Half_Hour
Summaries Query Rule Summary, Campaign Summary, Report Summary