User Guide

7-32
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Customer Answered: Customer Aband
The number of contacts in the half hour interval where the customer hung-up
imm
ediately after being connected to an agent.
Derived from: Campaign_Query_Rule_Half_Hour. CustomerAbandonDetectToHalf/
Campaign_Query_R
ule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Answering Machine Device
The number of contacts in the half hour interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Half_Ho
ur. AnsweringMachineDetectToHal/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: No Answer
The number of contacts in the half hour interval that were not answered.
Derived from: Campaign_Query_Rule_Half_Hour. NoAnswerDetectToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Busy
The number of contacts in the half hour interval that detected a busy signal.
Derived from: Campaign_Query_Rule_Half_Hour. BusyDetectToHalf/
Campaign_Query_R
ule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Cancel
The number of contacts in the half hour interval where the dialer canceled a ringing
custome
r call.
Derived from: Campaign_Query_Rule_Half_Ho
ur.CanceledDetectToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Problem: SIT Tone
The number of contacts in the half hour interval that detected a Special Information
T
one (SIT).
Derived from: Campaign_Query_Rule_Half_Ho
ur.SITToneDetectToHalf
Problem: No Dial tone
The number of contacts in the half hour interval that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf
Problem: Fax
The number of contacts in the half hour interval that detected a fax.
Derived from: Campaign_Query_Rule_Half_Hour.FaxDetectToHalf
Problem: Network Error
The number of contacts that encountered one of the following problems:
1. No Ringback from network when dial attempted
2. Network disconnecte
d while alerting
3. L
ow Energy ("or dead air") call detected by the dialer.
Derived from: Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf