User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Did Not Dial: Agent Closed
The number of preview/callback calls that were rejected by the agent (these customers
will
not be dialed).
Derived from: Campaign_Query_Rule_Half_Hour.AgentClosedDetectToHalf
Note These calls are not counted as attempted.
Did Not Dial: Agent Rejected
The number of preview/callback calls in the half hour
interval that were rejected by the
agent (These customers should be tried contacting again).
Derived from: Campaign_Query_Rule_Half_Hour.AgentRejectedDetectToHalf
Note These calls are not counted as attempted.
camqry14/15: Breakdown of Attempts (%) per Campaign Half Hour
Report/Breakdown of Attempts (%) per Campaign Daily Report
See camqry14, page 10-38 and camqry15, page 10-39 for an illustration of these reports.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Date Time
The date and time at the start of half hour interval for the row's data in MM/DD/YYYY
(mon
th, day, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Overview:
Subject Break Down of attempts per Campaign Custom Half Hour Report
Purpose To show the breakdown of attem
pts (in percentage) of each
campaign for the selected time period.
Applicable environment Outbound Option (IPCC and/or ICM)
Tem pl ate typ e Historical table
Default sort order By campaign name, and then by date and time
Drilldowns available No
Schema database table Campaign
Campaign_Query_Rule_Half_Hour
Summaries Campaign Summary, Report Summary