User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
camqry12/13: Summary of Attempts per Campaign Half Hour
Report/Summary of Attempts per Campaign Daily Report
See camqry12, page 10-36 and camqry13, page 10-37 for an illustration of these reports.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Date Time
The date and time of the start half hour interval for the row's data in MM/DD/YYYY
(mon
th, day, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Key Statistics: Customer Answered
The number of the outbound calls (attempts) that reached a live voice.
Derived from: Campaign_Query_Rule_Half_Ho
ur.VoiceDetectToHalf +
Campaign_Query_Rule_Half_Hour.WrongNumberCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerNotHomeCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf +
Campaign_Query_Rule_Half_Hour.CallbackCountToHalf +
Campaign_Query_Rule_Half_Hour.PersonalCallbackCountToHalf +
Campaign_Query_Rule_Half_Hour.AbandonDetectToHalf +
Campaign_Query_Rule_Half_Hour.AbandonToIVRToHalf)
Key Statistics: Right Party Connect
The percentage of call attempts as indicated by
agents using their desktop, when the
actual customer was contacted and handled.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf
Overview:
Subject Outbound Option Campaign: Summary of attempts per
Campaign
Half Hour Custom Report
Purpose To show the status (summary and percentage) of each campaign
for the selecte
d time period
Applicable environment Outbound Option (IPCC and/or ICM)
Tem pl ate typ e Historical table
Default sort order By campaign name, and then by date and time
Drilldowns available No
Schema database table Campaign
Campaign_Query_Rule_Half_Hour
Summaries Campaign Summary, Report Summary