User Guide

7-25
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Date Time (no
label)
The central controller date and time at the start of the half-hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime
Attempted
Summary total of the number of calls attempted
in the half-hour interval.
Derived from: Campaign_Query_Rule_Half_Ho
ur.ContactsAttemptedToHalf
Requested Personal Callback
The number of call-back contacts scheduled.
Derived from: Campaign_Query_Rule_Half_Hour.PersonalCallBackCountToHalf
Requested Callback
The number of call-back contacts.
Derived from: Campaign_Query_Rule_Half_Hour.CallBackCountToHalf
Voice
The number of contacts for which a voice was detected in the half hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf
Busy
The number of contacts in the half hour interv
al that detected a busy signal.
Derived from: Campaign_Query_Rule_Half_Ho
ur.BusyDetectToHalf
No Answer
The number of contacts in the half hour interval that were not answered.
Derived from: Campaign_Query_Rule_Half_Hour
.NoAnswerDetectToHalf
Drilldowns available No
Schema database table Campaign
Campaign_Query_Rule_Half_Hour