User Guide

7-18
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Canceled
The number of contacts today where the dialer canceled a ringing customer call
Derived from: Dialer_Real_Time.CancelledDetectHalf
Dialer Abandon
The number of contacts in the half-hour interval abandoned by the dialer.
Derived from: Dialer_Real_Time.AbandonDetectToday
Abandon to IVR
The number of contacts today that were abandoned by the dialer. However, instead of
hanging-up on
the customer the customer was transferred to an IVR which plays a
message.
Derived from: Dialer_Real_Time.AbandonToIVRHalf
Customer Abandon
The number of contacts today where the customer hung-up immediately after picking
up the phon
e.
Derived from: Dialer_Real_Time.CustomerAbandonDetectHalf
Dialer Summary
A summary of each field for each dialer.
Report Summary
A summary of each field for all dialers.
dialpr01: Dialer Port Status Real Time Report
Overview:
Subject Outbound Option Dialer Port:
Dialer activity on a port-by-port basis.
Purpose To display the status of each Outbound Option dialer port
Applicable environment Outbound Option (IPCC and/or ICM)
Tem pl ate typ e Real-time table
Default sort order By dialer name, port number, campaign name
Drilldowns available No
Schema database
tables
Dialer
Campaign
Query Rule
Dialer_Port_Real_Time