User Guide

7-16
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
dialer01: Dialer Real Time Report
See dialer01, page 10-48 for an illustration of this report.
Data:
Dialer Name
The name of the dialer.
Derived from: Dialer.DialerName
Attempted
Summary total of the number of contacts dialed to
day.
Derived from: Dialer_Real_Time.ContactsDialedToday
Requested Personal Callback
The number of call-back contacts scheduled.
Derived from: Dialer_Real_Time.PersonalCallBackCount
Requested Callback
The number of call-back contacts.
Derived from: Dialer_Real_Time.CallBackCount
Voice
The number of contacts for which a voice was detected today.
Derived from: Dialer_Real_Time.VoiceDetectToday
Busy
The number of contacts for which busy signals were detected today.
Derived from: Dialer_Real_Time.BusyDetectToday
No Answer
The number of contacts which were not answered today.
Derived from: Dialer_Real_Time.NoAnswerDetectToday
Overview:
Subject Outbound Option Dialer:
Contacts, busy, voice, answering machine, SIT Tone detects, no
answer
, and abandoned calls for each dialer.
Purpose To display the current status of each dialer
Applicable environment Outbound Option (IPCC and/or ICM)
Tem pla te typ e Real-time table
Default sort order By dialer name
Drilldowns available No
Schema database
tables
Dialer
Dialer_Real_Time