User Guide

7-12
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
camqry04: Query Rule Dialing Times Real Time Report
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Start Zone 1 Time
Campaign Start Zone 1 time measured in HH:MM:SS format. Campaign Start Zone 1
time is the start time that a customer can be phoned at Zone1.
Zone 1 time and Zone 2 time cannot overlap.
Derived from: Campaign.HomeStartHours ':' Campaign.HomeStartMinutes
Query Rule Start Time
The time in HH:MM:SS format that the query rule starts.
Query rule time is based on the ICM central controller’s time zone. Typically, the ICM
Adm
Workstation from which a query is run is in the ICM central controller’s time zone.
Derived from: Campaign_Query_Rule.StartHours “:”
Campaign_Query_Rule.StartMinutes
End Zone 1 Time
Campaign End Zone 1 time measured in HH:MM:S
S format. Campaign End Zone 1 time
is the time beyond which a customer can no longer be phoned at Zone1.
Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes
Overview:
Subject The currently configured Campaign Query Rules dialing times.
Purpose To display the currently valid query rule dialing times
Applicable environment Outbound Option (IPCC and/or ICM)
Tem pl ate typ e Real-time table
Default sort order By campaign name, and then by query rule name, query rule
start time,
query rule end time, campaign work start time,
campaign work end time, campaign home start time, and
campaign home end time
Drilldowns available No
Schema database
tables
Campaign
Campaign_Query_Rule
Query_Rule