User Guide

7-5
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
camqry01: Call Counts of Query Rule within Campaign Real Time Report
See camqry01, page 10-33 for an illustration of this report.
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Attempted
Summary total of the number of calls attempted.
Derived from: Campaign_Query_Rule_Real_Time.AttemptedCount
Requested Personal Callback
The number of call-back contacts scheduled.
Derived from: Campaign_Query_Rule_Real_Time.PersonalCallbackCount
Requested Callback
The number of call-back contacts.
Derived from: Campaign_Query_Rule_Real_Time.CallBackCount
Voice
The number of calls for the day that ended in successful customer contact.
Derived from: Campaign_Query_Rule_Real_Time.VoiceCount
Overview:
Subject Outbound Option Campaign Query Rule: All query rules within a
campaign
.
Purpose To display the status of each query rule within a campaign report
Applicable environment Outbound Option (IPCC and/or ICM)
Tem pla te typ e Real-time table
Default sort order By campaign name and then by query rule name
Drilldowns available No
Schema database
tables
Campaign
Campaign_Query_Rule_Real_Time
Query_Rule
Note The data in the Campaign_Query_Rule_Real_Time table is
reset nightly.