User Guide

7-4
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
Outbound Option Real-Time Reports
• camqry01: Call Counts of Query Rule within Campaign Real Time Report, page 7-5
• camqry02: Summary of Call Counts Per Campaign Real Time Report, page 7-8
• camqry03: Valid Campaign Dialing Tim
es Real Time Report, page 7-10
• camqry04: Query Rule Dialing Times Real Time Report, page 7-12
• camqry05: Call Summary Count Of Query Rule Within Campaign Real Time, page 7-13
• camqry06: Call Summary Count per Campaign Real Time, page 7-15
• dialer01: Dialer Real Time Report, page 7-16
• dialpr01: Dialer Port Status Real Time Report, page 7-18
• imprul01: Import Status Real Time Report, page 7-19
dialer01: Dialer Real
Time Report, page
7-16
Outbound Option
(I
PCC and/or ICM)
real-time table Data for contacts,
busy, voice,
answering machine,
and SITTone contacts
detected by the
dialer.
dialer10: Dialer Call
Result Summary Half
Hour Report, page
7-44
Outbound Option
(IPCC and/or ICM)
historical table Contacts, busy,
voice, answering
machine, and
SITTone contacts
detected by the
dialer during the
half-hour interval.
dialer11/12: Dialer
Capacity Half
Hour/Daily Report,
page 7-47
Outbound Option
(I
PCC and/or ICM)
historical table Capacity and port
utilization of dialers
dialpr01: Dialer Port
Status Real Time
Report, page 7-18
Outbound Option
(IPCC and/or ICM)
real-time table Dialer activity on a
port-by-port basis.
perskg11: Outbound
Option (Blended
Agent) Statistics By
Skill Group Report,
page 5-87
Outbound Option
(I
PCC and/or ICM)
real-time table All skill groups and
their associated
Blended Agent
status.
perskg12: Outbound
Option (Blended
Agent) Task Detail
Performance In Skill
Groups Half Hour
Report, page 5-112
Outbound Option
(I
PCC and/or ICM)
historical table Percentage of time
that Outbound
Option agents spent
in the signed on,
handle, talk, and
hold states.