User Guide

6-9
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 6 Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
Ports in Service
The number of configured ports in the IVR group.
Derived from: Trunk_Group_Real_Time.TrunksInService
Ports Idle
The number of IVR ports in the IVR group that are idle.
Derived from: Trunk_Group_Real_Time.TrunksIdle
All Ports Busy
The Total time that all ports in the IVR group were busy for the current half-hour
interv
al.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
trkgrp23: IVR Ports Performance Half Hour Report
See Trkgrp23, page 10-65 for an illustration of this report.
Data:
IVR Ports
The name of the IVR port used by the trunk group.
Derived from: Trunk_Group.EnterpriseName
DateTime
The date and time of the selected row's data in MM/DD/YYYY
(month, day, year) and
HH:MM:SS (hour, minute, second) format.
Derived from: Trunk_Group_Half_Hour.DateTime
Overview:
Subject A table of half-hour counts of IVR ports in-service, ports idle, and
th
e time HH:MM:SS (hours, minutes, seconds) that all ports were
busy
Purpose To show the performance of IVR ports for the selected time
period.
Applicable
en
vironment
IPCC
Tem pl ate typ e Historical table
Default sort order By IVR port trunk group and then by date and time.
Drilldowns available No
Schema database
tables
Trunk_Group
Trunk_Group_Half_Hour